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Forum Member
 
Group: Forum Members
Last Login: Today @ 12:57:43 PM
Posts: 73, Visits: 285 |
| | Does anyone know why the cut and paste functions would stop working in ECI? It only works if you use the ctrl+X/C/V shortcuts. Is there a way to restore this? |
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Forum Member
Group: OSRS Employee
Last Login: 12/24/2008 11:33:07 AM
Posts: 138, Visits: 318 |
| | If you have a catalog with no items highlighted, those buttons are not available. I would also try restarting the computer. I seen cut, copy and paste-related problems related to Windows memory issues.
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Donna Knight System Consultant/Knowledge Base Manager What will you learn about Retail Pro today?
Find out in our growing Knowledge Base of 2000+ informative articles at: http://kb.onestepretail.com |
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Forum Member
Group: Forum Members
Last Login: Today @ 12:57:43 PM
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| | This is happening in the long description so something is definately highlighted. And, it's been happening for months so restart isn't an issue. Could it be caused by a Windows update? |
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Forum Member
Group: OSRS Employee
Last Login: 12/24/2008 11:33:07 AM
Posts: 138, Visits: 318 |
| Yes, it can be related to Windows Updates. Specifically, there have been reports of people losing cut/copy/paste functionality after intalling Windows SP2 update. And another one of our customers had a different problem after installing a Windows update. Can you try uninstalling any updates you did recently to see if the functionality comes back?
Thank you for using the OSD forum! ------------------------------------------------------------------------
Donna Knight System Consultant/Knowledge Base Manager What will you learn about Retail Pro today?
Find out in our growing Knowledge Base of 2000+ informative articles at: http://kb.onestepretail.com |
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Forum Member
Group: Forum Members
Last Login: Today @ 12:57:43 PM
Posts: 73, Visits: 285 |
| | Thanks Donna, I'll discuss those possibilities with our IT person. |
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Forum Member
Group: OSRS Employee
Last Login: Today @ 4:04:15 PM
Posts: 572, Visits: 2,792 |
| This is actually a problem in ECI and has been logged as a bug.
Brett ReedTechnical Support
www.OneStepRetail.com
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