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CrownComputers

Posted 1/30/2008 11:28:01 AM

Forum Newbie

Group: Forum Members
Last Login: 2/14/2008 8:21:18 PM
Posts: 2, Visits: 10

I believe this is a known bug in Rpro, but when processing a return, the dialog box to supply a return reason does not always pop up. Any thoughts? New to the forums, thanks for any help.

Kevin

Post #6313

dknight

Posted 1/30/2008 4:40:02 PM

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Group: OSRS Employee
Last Login: 12/24/2008 11:33:07 AM
Posts: 138, Visits: 318

Yes, it's a bug in the OSD extension suite. Here are some suggestions that have worked in the past:

3 ways to get it back working.
1. Open WS preferences and save.
2. Open system preferences and save.
3. Close and reopen Retail Pro.

Thank you for using the OSD forum!

------------------------------------------------------------------------
Donna Knight

System Consultant/Knowledge Base Manager

What will you learn about Retail Pro today?
Find out in our growing Knowledge Base of 2000+ informative articles at: http://kb.onestepretail.com

Post #6316

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