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| | | Junior Member
 
Group: Forum Members
Last Login: 9/22/2008 7:43:34 AM
Posts: 18, Visits: 28 |
| | We have been running RBS Lynk for almost a year now, with no issues. Recently, what has started happening, seemingly at random, is that some RBS transactions go through and charge the customer's card, while no receipt is created in RPRO. RPRO has submitted this as a bug request, and their solution is to add a timeout period to the RPPS program. I am wondering if anyone else has experienced this issue, and if so, what did you do about it? |
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| | | Forum Member
Group: Forum Members
Last Login: 12/2/2008 5:48:43 AM
Posts: 107, Visits: 140 |
| We don't use RBS module, so can't help you out on this matter.
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| | | Junior Member
Group: Forum Members
Last Login: 2 days ago @ 4:32:41 PM
Posts: 18, Visits: 33 |
| | We also use RBSLynk. They have been going through a system upgrade. During the upgrade, their network would go down a lot. Whenever the network would go down, our system would freeze in the middle of processing the transaction. We would have to go into the task manager to end Retail Pro to unfreeze. The customer's card would get charged, but we would not have the transaction in Retail Pro. It seems they have finished their upgrade because we haven't had any problems since 10/17/08. |
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