One Step Retail Solutions Community Forums / Retail Pro / Products

V8-Reports

syed — Sat, 15 Nov 2008 04:04:44 GMT

When i run the reports first in summaries it show the correct data for specified date range then again if run the report for different date range it shows the old data of last run date range i tried all the magics like

1.Reconstruct

2.Run Rpro DB

3.Registering the Security

4. Applying the Latest Patch

5. Restarting the Computer many times

6. Changing the Buffer size

7. Reinstalling the retail pro

8. Delete all the locks and Last Run from Winflt and winrpt folders

can any please let me know

Regards

Syed

Deleting Sales Orders in Main Station

Nada — Sat, 17 May 2008 01:18:41 GMT

Hi,

If we delete a sales order in the main station, can this sales order be deleted in the remote station after daily polling?

Thank you

New users not showing up on receipt

ktoddsd — Fri, 12 Sep 2008 08:48:00 GMT

We've just recently come across this problem. When we add a new user from main and poll it over to the store or when we create the user from the store, that user does not show up on the receipt screen under associate or under cashier. They also do NOT show up on the printed receipt. They are able to log in just fine, but anywhere in the system that is supposed to display the user they do NOT show up. Anyone else ran into this problem? Any help would be greatly appreciated.

Thanks,
ktoddsd

delete inventory

mattr — Wed, 12 Nov 2008 18:39:43 GMT

How do I delete a full store from Retail Pro so I can re-use the inventory license without buying a new one.

The store hasn't been open for 5 years, so I should be able to delete it.

doc design

retpro8 — Sun, 16 Nov 2008 19:52:57 GMT

We recently started using gift cards, but I can't get it to show on the receipts as a tender. I know I need to go into doc designer, but I don't know where on the receipt I need to make the change.

We are using V8.

Recalc Committed reset last edit date

itguy — Thu, 06 Nov 2008 07:18:54 GMT

Ran recalc committed after purging PO's. All inventory items now have date and time recalc ran as last edit date. Purged some more PO's and ran recalc committed but dates did not change.

Anyone see this before? Just did inventory and was cleaning house. Hadn't ran recalc committed in awhile.

Customer Count Report

retpro8 — Wed, 12 Nov 2008 19:53:41 GMT

We currently use Retail Pro 8 and I have been trying to create a report that will give me a customer count. This info. is printed on the Z-out under "Sales". I'm trying to create this report on the main so I can have this information for all the stores.

I now have the stores enter in their customer count on their terminal and have made a report out of this information on the server.

Does anyone know if I can create a report using the "sales" info from the Z-out?

Logging onto Main

retpro8 — Sat, 08 Nov 2008 19:09:01 GMT

Is it possible for more than one person to logon the Retail Pro main server? Usually we remote into the main and it will tell us whether or not anyone is on. If we logon, the person is then knocked off the server.

RPro 8 - Printer freezes while printing receipts

RProUserPa — Fri, 15 Aug 2008 14:44:07 GMT

While printing receipts on RPro 8.52 - SurePOS hardware, the printer will sometimes freeze before printing the receipt and the print progress bar shows on the screen as a grey box. Only way to exit RPro is to cntrl-alt-del and restart. I know that isn't a lot of info but its so random (but on all our WS).

IPT in reports?

jbjorken — Mon, 10 Nov 2008 11:42:53 GMT

We're using Retail Pro 8 and I can't figure out a way to create a report that will show give me a summary of items per transaction. I can get items per receipt in journals, and in the merchandise reports (I think that's what qty is referring to in sales transaction?) but no way to get both total # of receipts, and total items sold, in such a way I can calculate items per receipt.

There's got to be a way to do this -- I see it in sales charts, and it's such a basic performance metric. But I'm pulling my hair out trying to find it. Hlep.

Looking for the lighters of store

jinglign — Tue, 11 Nov 2008 22:30:10 GMT

Does anyone know where I can buy these types of lighters in the U.S. ?
It's the black one on this website. . . . .
http://www.liangdianup.com/dollarstore_1.htm
Any type of "metal flip top" lighter will do. I am looking for them at
the right price to sell in my dollar store.

Customer list File name

bboren — Mon, 10 Nov 2008 10:29:20 GMT

Anyone know what file cantains my customer list? I want to restore it without restoring everything else.

problems with RBS Lynk

goalie — Mon, 22 Sep 2008 07:23:54 GMT

We have been running RBS Lynk for almost a year now, with no issues. Recently, what has started happening, seemingly at random, is that some RBS transactions go through and charge the customer's card, while no receipt is created in RPRO. RPRO has submitted this as a bug request, and their solution is to add a timeout period to the RPPS program. I am wondering if anyone else has experienced this issue, and if so, what did you do about it?

enCrypt 2100 being discontinued by ingenico

ssmith — Fri, 02 Mar 2007 08:00:04 GMT

What is another choice for us if we are using 8.4? What is a choice if we are using 8.52?

"Unable to run Rpro\catsizes.ini"

Descartes — Mon, 18 Feb 2008 08:14:19 GMT

Hi has anyone had this error before "Unable to run Rpro\catsizes.ini" when running automated windows reports? If so does anyone know how to solve this?

Thanks in advance!

duplicate/missing invoice numbers

Descartes — Fri, 02 May 2008 08:27:59 GMT

Hi all,

i have a strange problem, on occasion I run an invoice journal with no details to check invoice sequences, backdateing etc. I saw two problems.

1. invoice numbers that went from 22263 to 22273 on the Main but not at the store. The store polled without error but only seemed to poll half the days receipts, any thoughts?

2. Duplicat invoice numbers. Below you will see store 24 has managed to create invoice number 9858 twice for different amounts of $, how is this possible?

Sequence

Rcpt#

Rcpt Date

Time

Rcpt Type

Str

Cashier

Rcpt Total

Cash $

DEBIT

MASTER

VISA

SSC

Gift $

TRUE	9858	3/9/2008	1:59p	Regular	24	2070	11.29	11.29
FALSE	9858	3/9/2008	2:17p	Regular	24	2070	108.47	108.47
TRUE	9859	3/9/2008	2:31p	Regular	24	2070	0	0

VENDOR INVOICES Tool

Cyclerider — Thu, 08 May 2008 14:12:32 GMT

I have recently upgraded to Version 8.52 and have noticed a curious tool under Purchasing called Vendor Invoices.

This tools seems to show me all the Voucher fields for every Receive Voucher for every PO in the system. I also noticed that it had an EDIT tool to edit the selected voucher.

I happend to note other functions I am not too familiar with (Assign, unassign, update invoices) but did not want to start playing if it caused a problem.

Where can I find documentation on this tool? I think that our finance group would LOVE this as it gives a clear view of all fields and allows easy editing of Vouchers, however I am not sure if we should be using it.

Transferring Sales Orders between remote and main

gdpuhara — Fri, 23 May 2008 12:36:43 GMT

If I write a sales order at the remote, and then change the fill from, sell from to the main, it will poll over to the main.

Can I then change the sales order to fill at, sell from to the remote??? I tried to do this, but the sales order shows the change, but remains at themain.

I am trying to find a way that the orders written at the remote can be pulled from fulfillment at the main, and then transferred over to the store for pickup. So far, I am coming up short on the ability to do this.

gerry

POS/INventory screen wont engage.

Descartes — Mon, 23 Jun 2008 07:07:27 GMT

this was posted some time ago but I cant find if someone discovered the solution....I have the exact same problem and it is driving people crazy...

"I am recieving a wierd glitch. When clicking on POS/Inventory the screen goes black as usual and you await the password box. However, the password box does not come up and the screen just goes back to the splash screen. If you reboot your computer the problem goes away, however this seems to happen on a daily basis."

Thanks1

Documentation comparing V8.4 with V8.52

Cyclerider — Wed, 23 Jul 2008 12:48:32 GMT

Is there any documentation comparing what changes there are in Retail Pro when you compare Version 8.4 with 8.52. We recently upgraded and I have been getting a lot of questions about what changes should the end user expect.

OPOS Drivers for SureMark Single Station Printer

Reid — Tue, 04 Nov 2008 07:19:19 GMT

Hi,

Does anyone know the status of the OPOS drivers for the IBM SureMark single-station printer. We need it to do integrated credit card processing with Retail Pro. Our system is a IBM SurePOS 545.

Thanks

Bug in 7-30-08 Core

itguy — Wed, 10 Sep 2008 14:32:56 GMT

7-30-08 core was supposed to add block to edit dates on documents. This update caused and issue where you cannot edit date on documents for any user other than sysadmin. This has been reported to Retail Pro. Just wanted to see if anybody else was experiencing the issue.

Dave

Retail Pro Main and VM

biohazard — Tue, 16 Sep 2008 08:17:16 GMT

has anyone tried to virtualize rpro main yet?

I'm consolidating many servers onto VM and i want to do it to RPRO, but I'm not sure how it will work with that parallel hasp key....

anyone else try?

Exchange Error

Riyaadh — Sun, 02 Nov 2008 07:29:18 GMT

The generated files remains in the client even after I do the exchange process, I don’t get any error massagers.

Appreciate your help,

Regards,

Zero out an inventory

ykcheng — Thu, 06 Nov 2008 12:14:15 GMT

We recently closed down one of our stores. What is the best way to zero out its on hand quantity? Can I create an empty PI file and use it to update the inventory of the closed down store, or if there is any better way to do it? Thanks.

Reset an Epson receipt printer

ykcheng — Tue, 21 Oct 2008 10:13:36 GMT

There are times, but not always, when we hit the "Open Drawer" button, or even when we re-print a receipt, the cash drawer doesn't open. When I check the printer undeer XP, the document is gone, seems like it has been printed, but the cash drawer doesn't open, and nothing is printed at the receipt printer.

How can I reset the Epson receipt printer and flush out anything that was loaded there? Has anyone seen this problem before? Thanks.

Need to add report footer in the General Reports

Nada — Thu, 06 Nov 2008 02:13:07 GMT

Hi,

Can we add a report footer that will be printed in the end of the report in the Rpro General Reports?

For example: i want to add a footer for the shop manager signature, so he will sign on the end of the printed daily sales report.

Can we do that?

Please need help.

Thanks

Purchased 3 Inventories But Cannot assign it to Location 023A & 04A

ssasna — Wed, 05 Nov 2008 08:19:46 GMT

I have purchased 3 RPro 8.52 inventories Licences initially and want to assign it to my 2 outlets 023A & 004A and one for Main Server. But RProDB showing error "Invalide Location". Should I assign these three licences to outlets 001A & 002A first?

Regards,

Salman Ali.

Changing Price level in merchandise reports

Nada — Sun, 19 Oct 2008 00:04:09 GMT

Hi,

In merchandise reports when selecting the option (OH/in trans/min/max price level) to 002, it is not affecting by this selection. it will affect only with the current price level in inventory which is selected to 001.

any idea how to solve this problem?

Works on Vista?

twgjr — Wed, 15 Oct 2008 07:25:55 GMT

I just had to replace a computer on our network. I have mapped a network drive to the server that has our Rpro install directory.

I am trying to run Rpro on the new vista machine. My user was setup from control panel users with admin button checked.

What steps do I need to take to make sure that it runs smoothly.

1) Map Network drive X
2) I get an error about files needed for barcode printing are in use (on the splash screen after "checking liscensing".
3)
4)
5)....

Thanks,
Wayne

Regenerate issue

RProUserPa — Sun, 12 Oct 2008 05:47:49 GMT

I have an RPro 8.52 WS that when that sales last night, the sales do not show on the main. So I went an regenerated and the system goes thru all the expected windows with no seen errors but no mail bags appear after the regeneration. The regeneration is being run for both the day of the event and for entire month with no difference. An error message in the logs shows something along the lines of (Not exact error) unable to create Bag 61, Excepting bag 00059. Any idea would be appriciated.

Thanks

Retail Pro backup..

Mahmood — Mon, 10 Mar 2008 00:18:33 GMT

Hi there,

What's the best way to do backup for retail pro? and what are the files that should be included in the backup? currently i'm taking backup of Rpro folder under D:\Retail. do i need to add more to that?

my current setup is, i have a daily backup running, it overwrites the same file everyday. is it advisable or should i change it to something else?

thanks

-Mahmood

ZOut problem - Media Count button greyed out

ykcheng — Mon, 03 Nov 2008 09:48:02 GMT

One of our stores couldn't do their ZOut because the media count button was greyed out. Any idea what the problem may be??

Bridge Tool uploading limited data

ssasna — Tue, 21 Oct 2008 08:01:33 GMT

I am using Bridge Tool to upload vendor,customer & inventory data.Facing following problem

1- only 223 vendors uploaded out of 864.

2- I am unable to find some fields in inventory record i.e Orderable,Non-Inventory Item,Item Image,Style Image

Regards,

Employee Comission & Credit Or Gift Card# in Reports

ssasna — Tue, 21 Oct 2008 08:05:30 GMT

What report's fields are available to see Employee Comissions.

What report's fields are available to see Credit Card# & Gift Card#.

Regards,

Salman Ali.

Exchange Error

lboogs — Thu, 23 Oct 2008 10:00:19 GMT

Hello all,

I have searched the knowledgbase for this one , with no avail ..

I have a user who is running an exchange, when she does so she gets the following message :

10/23/2008 10:25:04 AM - Communications. Enhanced version.
10/23/2008 10:25:04 AM - Command line parameters:
10/23/2008 10:25:04 AM - WS:1
10/23/2008 10:25:04 AM - Port address: 20000
10/23/2008 10:25:07 AM - Windows socket error: No connection could be made because the target machine actively refused it (10061), on API 'connect'
10/23/2008 10:25:36 AM - Port address: 20000
10/23/2008 10:25:39 AM - Windows socket error: No connection could be made because the target machine actively refused it (10061), on API 'connect'

Keeps repeating , and trying to connect

I tried deleting the Log. logcount .tml files , but still nothing.

Any help will be appreciated..

How to avoid -1 Quantities in Retail Pro 8

Khalid — Thu, 23 Oct 2008 05:12:44 GMT

Hi All,

Can you plz help me in this, I hv 2 much problem regarding the -1 Qty.

Each time in the Shop if Cashier scans the piece which doesn't belong to that Shop(some time different Size or Color but same Model), it will become -1 from 0 in Inventory.

Already I enable the option from Sys Pref & Message is appearing at Invoice but its easy to just click QTY ONHAND & continue the Sales Invoice.

Also the Cashier can't sell Item with-1 Qty(Restriction in Security "ITEMS ALLOW NEGATIVE QUANTITY" is disabled for POS) but still they can sell the Item with 0 Qty.

So plz tell me how to Stop it permanently.

Thanks.

Khalid.

PI Tool Button Change at Remotes?

itguy — Mon, 20 Oct 2008 12:17:24 GMT

Has anybody seen this change? What core URC explains the change? We are running 344 9-11-08.

Retail Pro Freeze after importing NEW DCS Codes

KP — Tue, 07 Oct 2008 09:12:38 GMT

When I import new DCS Codes using the Bridge Retail Pro Freezes when i open any report or i click on filter view within Inventory , The DCS i imported are new so i ran DVS and match History files, All items have a valid DCS and DCS Codes and Descriptions show up in under departments , Any Idea anyone ?

any help is appreciated

Reinstalling Workstation 2 on New Computer

agorainc — Thu, 16 Oct 2008 12:28:15 GMT

The company I work work for has RetailPro 8 running on Windows XP. We have two store locations (000 & 001). Store 001 had two workstations (01 & 02). Last year workstation 02 died (hard drive failed). We've finally gotten around to replacing the hard drive and the computer is up and running again but now I need to install it at the store again.

Is it possible to set it up without having to pay for a tech to come and do it for me?