One Step Retail Solutions Community Forums / Retail Pro / Products

Correcting Receipts & Z-Out at remote from incorrect system date

Linda — Thu, 11 Mar 2010 10:41:20 GMT

The system date was accidently changed at a remote yesterday and shows the date of 03/22/2010 instead of 03/10/2010. No one noticed the error so all receipts at that remote are dated 03/22/2010 and the Z-Out was done; polling was successful to the main and that's where the error was caught.

The system date at the remote now reads correctly. What's the proper procedure to correct the sales for 03/10/2010 (from 03/22/2010) and poll them to the remote? Can we delete or change the Z-Out for 03/22/2010? Will it allow another Z-Out on 03/22/2010 since one has already been done? Thanks.

Linda/Tile For Less

Specified PO is Locked

Dan — Thu, 11 Mar 2010 19:22:36 GMT

Hi,

When I have attempted to enter stock into a voucher using an active PO. Two of them have come up with the error message "Specified PO is Locked". Why is this happening and how do I fix it??

Thanks

Dan

RPRO V9 clients in Global enviroment /multi mains - anyone with experience?

uballing — Thu, 11 Mar 2010 14:56:15 GMT

Hi,

We are considering to upgrading our current RPRO v8 enviroment to v9. Both the mains and client installations in our stores (we have 150+ stores in 12 countries , and about 18 mains). Do anyone here on this forum have any experience with upgrading to V9 on both server and store level. I could appriciate any feedback on

1) Software performance, filtering/sorting large inventories, HW requirements etc. )

2) Any experiences and learnings taken from the upgrade process.

3) Maturity of the V9 software

4) Major bugs/show stoppers in the process or in the software

5) Any experience with silent install with v9?

6) User feedback, how did the store staff adapt? Which kind of training did you do etc.

7) Any steps taken to optimize the Oracle installations in terms of performance?

8) General feedback/recomendations

If anyone have undertaken this process already, I could appriciate your feedback. Thanks in advance.

Cheers,

Ulrik Balling

Block Customer Print Option

klahria — Fri, 05 Mar 2010 05:14:31 GMT

Dear All,

Is there any option in V8, through i can block my POS user, that they will not be able to give printing of Customer Master.
Plz see the attachment for your reference.

From
K.Lahria

Cash Drops

retpro8 — Mon, 08 Mar 2010 09:27:18 GMT

Hi Everyone,

Is there an option in Retail Pro that prompts the cashier to make a cash drop? I was told there was, but I can't find it anywhere.

Thanks in advance.

Tendering sales after Z-Out Report was run

Linda — Fri, 05 Mar 2010 11:34:13 GMT

A sale was tendered at a remote after the Z-Out was run on Thursday. The sale shows up as a sale for Thursday at the main (transmitted box is checked) but, of course, does not show on the Z-Out for Thursday. If the date filter type in Z-Out is set for "Today," will the Z-Out pick up that last sale from Thursday and add it to Friday's sales on the Z-Out? (The cash/credit cards will be over on Thursday and short on Friday.) Or is it necessary to change the date filter range to the time just before the last sale was made on Thursday? We are on v8.4.

Thanks.

Linda/Tile For Less

Setting Receipt Date/Time in Z-Out

Linda — Fri, 05 Mar 2010 11:44:54 GMT

We have a couple remotes where I cannot get the "Today" option to hold in date filter type in Z-Out. It is saved, but reverts back to its former time setting (e.g., 7:00 p.m. to 8:00 a.m.)

Also, some Z-Out reports print the time and some do not. How do I get the time to show up on the printing?

Thanks,

Linda/Tile For Less

Error while Printing X/Z out Report

shakir — Sat, 25 Feb 2006 08:02:53 GMT

While pring X/Z Out Report an Error Showing Can't Open "D:\Retail\Rpro\Design\DocDesigns\XZOut\.rpt", Anybody have any solution.

I have tried copying RTI Schema and .rpt files but still the same.

AUX Fields in Merch of System Preferences

SaqiGee — Wed, 03 Mar 2010 05:23:39 GMT

Dear All,

Can someone tell me how i can send Aux Fields from Main to Remote.

Thanks

Delete a Former Z-Out Record

robinson8432 — Fri, 26 Feb 2010 13:41:19 GMT

Midway through 2/17/10 sometime, the date on one of our workstation pc's got changed to 3/17/10. No one realized until about midway through 2/18/10. So there is a zout record that shows a drawer opened 2/17/10 and closed 3/17/10, as well as one that is opened and closed 3/18/10. Obviously these dates are incorrect. Need to know how to either edit these dates OR simply delete the records. Needs fixed because you can now not open a new drawer with the proper date because it says "Date overlaps an existing record" because the 2/17/10 spans technically through 3/17/10. This issue has happened before previously on another workstation in the past. I believe in that instance, we merely had a tech delete the Zout report for the days in question - In this case it would be 2/17 and 2/18. I could do this myself if possible. I simply need to know where/how to access the days (files?) in such a way to delete them. Unsure of where to do this, though. I saw another thread in the forum about deleting within the directory \Retail\Rpro\XZ\Out but I can't find these folders/directories anywhere on my system. Suggestions?

USB Key not detected in Windows 2003

shiroamachi — Thu, 18 Feb 2010 21:00:36 GMT

Dear All,

We are planning to upgrade our server from Windows 2000 server to Windows 2003 Server. But it seem like Retail Pro USB Key didnt recognized in Windows 2003. Is there drivers for it?

Thank you

Willy

Inventory scanners

lakerguy — Thu, 08 Oct 2009 13:15:33 GMT

Now that the PT2000 scanners are discontinued, what do you all use for inventory? I saw somewhere the Palm JanamXP20. Does this work and do you recommend it? Also, does it need any special programming to work with Retail Pro like the PT2000's did?

Thanks in advance!

ADDING "UNORDERABLE" TO ENTIRE BRAND OR VENDOR

Dan — Mon, 22 Feb 2010 23:25:56 GMT

Hi,

Is there a way to add "Unorderable" to an entire Brand and/or Vendor? So far I have been editing Order Status by Style which is fine until I come across a Vendor that is Indent or Foward Order only. This can sometimes take hours and, in some cases days to edit!

Cheers

EMPLOYEE NAME LOSS

Dan — Mon, 22 Feb 2010 04:14:16 GMT

Hi guys,

Been having some issues with Employees disappearing in the "Salesperson" dropdown box in the main sales screen. Also When I access System Preferences on the Server the message: "The following employee(s) are defined in RPRO, but are not defined in SecAdmin. The names below will now be removed from RPRO". When I check these names in SecAdmin they are still there. I have calls from the remotes daily complaining of missing names..

Any thoughts on how to resolve this??

RNet Link & getting support

Mario — Thu, 18 Feb 2010 06:32:50 GMT

Hello everyone! My server recently crashed and I need some support in reinstalling my RNet Link. Does anyone know where I go for support for this?

Thanks!

How to Edit Aux Field in Document

shiroamachi — Mon, 01 Feb 2010 19:52:06 GMT

Dear All,

As subject. Is it possible? Thanks

Willy

Cards automatically authorizing

itguy — Mon, 15 Feb 2010 10:46:53 GMT

We have been noticing that AMEX Costco cards with the picture on the back do not require the cashier to hit the authorize button. They auto authorize. Is this something anybody else has seen? We use the i3070 as well as the IDTECH MiniMag with 1000SE.

Problem popping cash drawer in RP - Star Printer TSP700II

robinson8432 — Sat, 13 Feb 2010 12:40:07 GMT

Recently we reconfigured our store's layout and as a result, the cashier station pc moved. When we hooked it up in the new location, everything works fine with one major exception -- now the cash drawer connected via a Star TSP700II Thermal Receipt Printer will not pop in Retail Pro. It pops in the Star Utility program, but not within RP. I checked all the settings to double, triple check to make sure nothing changed. I tried swapping printers with another cashier station. No luck. I've reinstalled the Printer drivers. Everything. Still, though, the cash drawer only pops in Star Utility, and not in Retail Pro. Thoughts? Suggestions? Anything? PS we are running Retail Pro ME version 9.

i/o erro5 while generation report

arunsekhar — Tue, 16 Feb 2010 08:55:07 GMT

Hi

I am getting an error while generating all the reports. when i execute a report it is showing i/oerror 5.

i am getting this on a new retail store and the system is configure only three days back it was working fine till yesterday and from today morning.
Rpro version is 8.5 and os is windows xp i am having only one inventory and one seat
please help me on resolving this issue

Arun sekhar

How to recover SOs on a remote?

jake — Fri, 12 Feb 2010 05:08:04 GMT

Hi all
a 8.52 remote has a disk failure so it was recovered and reinitialized. That's fine, but the SOs has not been polled back from the main. in the polling main->remote there's no way to set "ALL" on SO, only none or difference. how can i poll back these SOs?
meanwhile the remote made two others, and the polling remote->main was set to none. i backed up the so files on the main, set it to ALL and polled. what happened? all the SO for that location disappeared and replaced by only the new SOs.

Difference in Movement for a month

merchant — Mon, 01 Feb 2010 06:04:46 GMT

As per reports from Retail Pro

Op.Stock Cost	Net Transfer Cost	Net Purchase Cost	Net Sale Cost	Net Adj Cost	Net Movement Cost	Closing Stock Stock	R_Pro
Sttk31/12/2009						Stk-31/01/10	Diff
1000	100	0	500	0	600	500	100

There is a difference in Net movement cost and closing stock report from retail pro...As per the movement - Net movement closing should be matching the Closing stock report

Y does this difference come up.....

Any update

Thnx

Running Bridge Midday to import customers??

KurtVelocity — Fri, 15 Jan 2010 13:15:17 GMT

We need to import customer information into RP 8.52 several times during the day.

Is this possible to do with Bridge while other workstations are still running?

If it is possible is there a way to have it skip customers that already exist?

The customer ID field will not be in the import file since the list is coming from a different database.

Thought I'd ask before just testing it.

Thanks in advance

Polling

retpro8 — Sat, 23 Jan 2010 19:32:42 GMT

Is it necessary to set a lock out time for polling? We know no one will be using the terminal during polling times, but can something else cause a disruption?

Polling error on file server

farinbegay — Mon, 01 Feb 2010 17:16:59 GMT

salutations fellow techies! i have come across an error regarding polling at our main location. I don't know if anyone has tried the following custom platform and successfully automate polling any feedback and solutions would help.

I am running Windows Server 2003 SP2, with 1.5 GB RAM on VMware ESX 3.5

No Main install of RPRO 8.52, but data resides on 2 local drive acting as file servers, Drive E: and G:

if you wondering why 2 data stores, we came across a RPRO incompatibility: Receipt file locks due to multiple POS transactions at one given time, therefore main storage is primarily administrative functions and main retail outlet and secondary storage is remote/branch locations.

remote locations are deployed with Citrix Metaframe and presentation server, similar to terminal services.

There are not real conflicts with above settings and all locations are successfully running with only basic terminal service problems like printing and mapping otherwise ISP issues which are out of my control.

now, the RPRO problem at hand:

at time of scheduled PROC OUT, application fails to launch accordingly and sates WS# is already in use.

environmental variables are set at: %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;E:\Retail\Rpro;E:\Retail;G:\Retail\Rpro;G:\Retail and added system variable name RPRONET with value of MSNET.

Polling lock out is set for both primary and secondary stores, Workstation parameter is set to the best of my knowledge with a valid licensing seat and working directories are set. still problem persists.

I'm leaning towards a script that will launch Rpro DB to clear any WS locks that citrix may have created due to inactivity timeouts but that is hardly the case. but it may work, but i would any tips on that particular script.

So there it is in a nutshell, i need help with this head-scratcher, manual polling cannot be the only solution, since i will be the only sole-IT support for my organization in the near future.

Note i will supply a screen shot at the next scheduler attempt: tomorrow.

Timed "log out" of Retail Pro

Mario — Thu, 11 Feb 2010 08:44:00 GMT

At the POS stations, I'd like RPro's "log in" to time out after a few minutes of being idle, forcing the end-user to log in to make a transaction. I've looked in the .ini files, but haven't found this option.

Any ideas? Thanks!

Missing Receiving Vouchers

Buknoy® — Tue, 09 Feb 2010 16:02:13 GMT

I am wondering why all the receving vouchers was gone for a specific month. I tried to search for them in drive where it was installed and I found them at the Securdoc folder. What should I do to retrieve them. What happen why all of a sudden they're gone. what went wrong?

Ingenico i3070's

itguy — Thu, 28 Jan 2010 14:22:29 GMT

We have migrated to the Verifone 1000se. I have about 30 i3070's USB with stands. If anybody is looking for backup terminals let me know.

Stock Audit Difference

merchant — Tue, 02 Feb 2010 00:35:14 GMT

Cost of Sales report is taken B4 closing and after closing the period...Both gives a different value...

How this change is happening....

How is it possible to find the change...like is it creating any documents or memo...etc.

Thnx

Upgrading server 2000 to 2003 w/out reinstalling Rpro

linens — Tue, 22 Dec 2009 14:59:33 GMT

Just wondering if it is possible to do an in-place upgrade from windows server 2000 to server 2003, without having to reinstall Rpro.

Theoretically it works... but I have my doubts.

Rpro Compatible Handheld Scanners?

linens — Mon, 28 Dec 2009 12:00:47 GMT

I'm looking into acquiring additional hand-held scanners for performing inventory and cycle counts.

We currently own a PT2000, which I hear is no longer being manufactured. The GUI on the PT2000 is a bit clunky to operate. It looks like Onestep is pushing the Janam-XP30 as its sucessor.

I guess what I really want to know is, what are my options. Are there other (cheaper) devices that work with Rpro?

I'm also a little bothered by the prices of these scanners. For $800 i could buy like 3 netbooks outfitted with barcode scanners and strap them to employee's backs...

Receipt Printing in Retail pro 9

syed — Mon, 25 Jan 2010 05:40:37 GMT

We have purchase New IBM SurePOS machine 500 with Suremark Printer which is an integrated with the machine

We are using the Retail pro 8 and we had design the document design according and it was printing fine

Now we have upgrated to Retail pro 9 when i print the receipt it does not print properly iam using the OPOS 1.12 driver and it print fine with v8 but when i print the same with v9 it is not printing i have set the page size to 40 col

can anyone suggest me the solution

thanks in advance

Regards

Syed

User & Password prompts when Exchange runs in Modem polling

reynald — Sun, 24 Jan 2010 13:02:10 GMT

User & password authentications assigned at the Server 2003. At remote side when Exchange is running it requires authentication fo user and password and it fails to connect. But when you dial the modem manually it could connect and process the exchange normally.

Was there any setting I need to do? Firewall Exemptions was not define and Port 20000.

Any Guru for server authentications! (Server 2003 without Service Pack installed)

Anyone tried retail pro 9 for Supermarket Industry??

johnlee19702000 — Fri, 22 Jan 2010 01:08:23 GMT

Hi all,

I am currently using my retail pro 8 for apparel industry. My friend, who is in the supermarket industry is interested in using retailpro. Has anyone tried retail pro for supermarket industry?? Please kindly share your thoughts. Thank you.

John.

Files in Held, when change store code

SKYRYDR — Tue, 19 Jan 2010 00:23:29 GMT

Dear sir,

We are using Rpro 8.5v

we had a fresh client Rpro installed machine with Store Code 033,

but for some reason we change the machine Store Code to 035, by changing in RproDB.exe and made a complete reconst.exe, and also changed in polling ,

but for some reason the file goes in held while polling.
and we cannot get the polling data,

please if anyine can help.

Thanks,
Shabbir Abbas

Page Break in Document Designer

Mario — Fri, 18 Dec 2009 06:58:53 GMT

Hi everyone again!

I do a lot of batch receiving. When trying to print multiple vouchers, they run all together, without page breaking between them. For the life of me, I haven't been able to figure this one out.

Any ideas?

Thanks!

"Merging" 1 item into another item

Linda — Wed, 06 Jan 2010 10:01:36 GMT

Is it possible within DVS to "merge" one item into another item? We have the same item set up twice with history in both. I'd like to clear out one item and "merge" its history into the other item. Each item has its own unique Item SID and Style SID. Both items are "clean" with no resolution necessary.

Thank you.

Linda Helmer/Tile For Less

"Unable to access required index"

Mario — Fri, 18 Dec 2009 06:42:27 GMT

Hello everyone.

I'm receiving this error at a remote, running 8.52.400.74 & Win Svr 2003, and trying to access the inventory via Proposed POs. I also get it when trying to do batch receiving.

When I run RProDB, it fixes the problem, BUT, as soon as I exit the Purchasing Module, and try to go back into it, I get the error again. I'm thinking that RPro is not "letting go" of these file when exiting the module. Again... RProDB fixes the problem initially, but I have to run it constantly. I've already tried reconstructing everything, running DVS on the inventory and initializing it to the remote. I may try reinstalling the program today, but was wondering if anyone had any other ideas.

Thanks.

Greetings from Miami... stay warm!

so deposits duplicated

somashekar — Mon, 21 Dec 2009 02:05:45 GMT

Hi,
Can any one let us know why SO Deposits get doubled

when an SO is reviewed from SO module, SO depsits file get doubled
ex: for a SO no:100, there are 5 deposits taken then in SO deposit history file it is should show 5 deposits but it shows 6 deposits (these 6 deposits contains one deposit history duplicated).
where as the history file will be one for the duplicated deposit.

If any one one can help on this will be appreciated.

Cash Drawers and the Holidays

Mario — Fri, 18 Dec 2009 07:05:15 GMT

This month, five of my cash drawers stopped working. I checked printers, cables, control codes, preferences, you-name-it. I knew cash drawers couldn't get a virus, but I was starting to get paranoid.

Turns out... they all needed WD40 (oil) in the mechanisms. They all work fine now.

PS: Under the drawers (not the tills) I also found 1 credit card, 1 driver license & $57 in cash!

Happy Holidays!

Former P$ not polling

itguy — Fri, 18 Dec 2009 10:56:33 GMT

We just recently updated to the latest core on V86. We are now noticing that the former p$ is now getting updated on planned pricing. The issue we now have is the former p$ is not being updated at the remotes. The only way to get the former p$ to the remotes is to initialize inventory.

Is this by design or do we still have an issue with former p$?