One Step Retail Solutions Community Forums / Retail Pro / Products

Retail 860 DVS

benito — Wed, 08 Feb 2012 04:47:29 GMT

Hi every all

When i try to run DVS in 860 version the following message appears:

Can't find secure file

What does it mean???anyone could help me??

Thanks a lot

Benito

Retail Pro 8.52 and PPM Reporting problem

ykcheng — Mon, 28 Nov 2011 08:58:50 GMT

We have only one store that is using PPM, none of the other stores is using PPM.

Our Retail Pro calls Mastercard and Discover Card as "Master" and "Discov".

Our PPM calls Mastercard and Discover Card as "MC" and "Disc".

In our reports, the Mastercard and Discover Card transactions for this store that is using PPM is always zero because of this.

Any suggestions for us to resolve this problem?

Can we define more than 8 credit card types under Retail Pro?

Store Credit and UniteU

karenb — Fri, 13 Jan 2012 11:33:38 GMT

Hi,

We are having a problem with store credits and how they are charged in UniteU. Previously, we used a store credit in RPro and the customer was charged in UniteU for the difference remaining after the store credit was applied. Now the customer is being charged the full amount and we have to refund their credit card for the amount of the store credit.

Not sure when/why this changed. We asked UniteU and this was their response.
[quote]RPRO store credits are for use in the store. If store policy is to not return money to a credit card, then you would have to remember to not bill a subsequent order from the customer on the site, and handle things manually as far as your RPRO inventory quantities. RPRO/ECI does not inform us of any store credit a shopper may have.
[/quote]

Thanks,
Karen B

Print Receipt Security Issue

Tennisco — Wed, 28 Dec 2011 18:20:23 GMT

Today I setup a Security Group "POS Cashiers". However, when any of them log in and process a receipt (or go into a former receipt) we cannot print a receipt. We normally have a window pop-up that gives us the option of two different receipt forms, the page is blank with the buttons whited out. Only seems to work under the Security "Admin"

Will

Security Receipt Tender Issue

Tennisco — Tue, 27 Dec 2011 22:04:28 GMT

We run a tennis shop shop at large private club. We allow members to "charge" their merchandise. It's a fast pace operation in which members come and purchase merchandise without signing their club receipt. The issue we run across is a staffer will start the invoice but forget to tender the receipt (may answer the phone etc...), forgetting to finish the tender, they 10 minutes later the receipt is discarded. Any thoughts on how to handle this? Anyway to register or log an incomplete invoice once it's started?

Will

RPro data files in the directory are missing, damaged or have not been created.

Emgee — Sun, 25 Dec 2011 06:32:10 GMT

Merry Christmas!

I have this new problem just after installing retail pro in one new computer. New computer is windows XP ver 2002 sp2. How come when I run the retail pro the error message appears.

[font=Courier New]Retail Pro data files in the driectory G:\RPRO\ are missing, damaged or have not been created.
Select YES to have the program create new data files.
Select NO to cancel and exit without creating new data files.[/font]

I am using 2 old computers to access our retail pro from mapped server drive. one is win2K and the other windows XP. The new XP computer has the same version as the old XP computer. What could be wrong?

I plan to retire my win2k computer and replace it with this new XP computer. Our server is windows2Kserver. I tried choosing YES in the option and have to wait for rpro to do the rebuilds. The problem is, when i run direct from the server or from the old XP station, the same problem occurs.

Proccess In Error 0

KameaMeha — Fri, 23 Dec 2011 10:00:55 GMT

Only while doing process in or process out with scheduller I receive this message.

Read Setup files (Y,Y,Y)

Error 0 on File WS0\WSSETUP.dat

Configure Your system selecting workstation preferences.

I tried selecting WS Preferences, I did a full reconstruct and nothing.

I can do the process in or out from inside Retail, but I can't seem to make it work

with the scheduller.

Thanks,

ADR Rebuild Exclude files/folders

danbots — Sat, 17 Dec 2011 05:44:11 GMT

Hi all,
Is there a way to exclude certain files and/or folders from an ADR rebuild/refresh? I'm on an 8.6x installation and I'm having issues scheduling this due to certain processes (such as EFT) running on multiple WS's throughout our network. Any assistance would be appreciated

Thanks

Accessing tender object using plugin- RDA2 dll

S.CHANDRAKUMAR@GMAIL.COM — Sat, 17 Dec 2011 03:19:19 GMT

I Need to access tender object from plugin. My need is to split the tender in to cash and credit card on specific ratio of the receipt value.

Kindly help me how to access the tender object from delphi.

Thanks.

RPro 8.5- access to System Preferences via RDA2.dll

locky — Thu, 27 Oct 2011 08:42:33 GMT

Hi!
How can i get access to System Preferences data via RDA2.dll?

if there is no way to use RDA2 - can i somehow export System Preferences to XML/CVS/etc using RPro application?

thanks in advance

Copy data to Practice mode on main

Linda — Wed, 07 Dec 2011 16:20:06 GMT

I want to update the merchandise, customer, vendor data in practice mode at the main. I have the copydat.bat and exclude.txt files in the Rpro folder. When I double-click the copydat.bat folder it opens and closes with no data being copied. RPRODB shows the correct number of inventory line items in practice mode. I am running the copydat.bat program at the server. All users are out of the system. What's missing? Thanks.

We are on v 8.4.

Linda/Tile For Less, Inc.

process in issue

dominic85sg — Mon, 12 Dec 2011 00:52:28 GMT

I need assistance in processing in.

I currently have this error saying
"there are files in the polling\001A\in\recvd\Directory"

i checked both on my shop and server ends but i do not see any files in my recvd folder. Please assist. Thank you

Retail Pro9 Error (PLZ Help)

pop2004_10 — Wed, 14 Dec 2011 09:31:57 GMT

My Retail On server had been Stopped and give me this error

this workstation identity could not be set
please restart or reinstall

PLZ i want Your Help
(Urgent)

Thank you

i'm back

biohazard — Mon, 10 Oct 2011 15:56:04 GMT

HA HA!

Shift4 printing receipt twice

Mario — Mon, 21 Nov 2011 09:15:46 GMT

Happy Thanksgiving and pre-Holiday Madness, fellow retailers!

In one of my stores, which uses Shift4, I have a W/S (the one that runs the Shift4/UTG service) that prints credit card receipts twice on the Star Receipt printer. All other tenders print only one copy. All other W/Ss print only one copy of CC receipts.

I'd love to print only one copy of the CC receipts on this W/S, but can't find where I can change this.

Anyone with ideas? I think I've looked everywhere... but obviously haven't.

Thanks as always!

How to use PackList

klahria — Wed, 16 Nov 2011 04:27:57 GMT

Hi All,
I need your help on Pack List. Requirement is as below:
Suppose , I want to transfer Stock from Location A to B, and I have created a Outslip for qty 2000Pc. Now, if i packed 2000Pcs in 10 different Boxes, how my Transporter or Destination Location will came to know that which box is carrying which item. So, here I want to use Pack List to track Item Information carrying in all 10 boxes. So that with the help of Pack List my transporter or Destination Location users will easily identify items packed in the boxes.

How to handle this upper requirement?

Thanks in advance for your Suggestions and Help.

Regards,
Lahria

Gift Cert. reverts to 0.00 after polling

KameaMeha — Sat, 05 Nov 2011 06:13:31 GMT

We have 12 Stores with versions 8.40 and 8.52. We use Gift Certificates and we don't plan to change to giftcards. The problem we are experiencing is that the Gift Certificates created at a store for the clients keep reverting to $0.00 after completing a polling cycle.

Please any help will be appreciated.

Thanks,

Regenerate Not Working

Linda — Wed, 02 Nov 2011 15:11:47 GMT

I have sales at the main for one remote (002A) for one day (October 10) which did not transmit to the other remotes (001A, 003A, 004A, & 005A); transmitted box is checked. The other remotes show receipt numbers missing for 002A for October 10. Regenerate from the main did not send the missing data for 002A to the other remotes. How do I get the other remotes the missing data for October 10?

We are on version 8.4 and modem poll. Thanks.

Linda/Tile For Less

Credit Card Listing on Z-Out

Linda — Wed, 09 Nov 2011 15:21:12 GMT

One remote's Z-Outs suddenly switched from printing the Credit Card Listing in card order (all Amex, then all Debit, then all Disc, then all MC, then all Visa) to listing the cards as the sale was made during the day. I prefer the card order. How do I change it back?

We are on v8.4 and modem poll. Thanks.

Linda/Tile For Less

Increase attr and size fields

karenb — Fri, 04 Nov 2011 08:50:11 GMT

Hi,

I have a question concerning the attr and size fields. We are using version 8.60.400.33 of RPro and our attr and size fields will allow 4.

How will it affect the current information if we change it from 4 to 8? My boss is extremely hesitant to make any changes, but we could really use the additional characters for the attr and the size fields.

Thanks for your help,
Karen

RPROCOUT not compressing when run through scheduler

Mario — Wed, 28 Sep 2011 09:22:10 GMT

I replaced a server at an existing remote store, that previously worked perfectly. On the new server, when running rprocout.exe through the scheduler, I get this compression error:

When I run Process Out from Tools > Polling, it works fine.

Any ideas? I hope I haven't missed something silly!

Thanks,

Changing a Store Code

Linda — Thu, 27 Oct 2011 11:54:33 GMT

We are moving one of our locations from one city to another. I am not changing the store number (004A) but would like to change its alphabetical code to reflect the new city. Other than in Stores in System Preferences, Tax Areas, the name in polling station list, and accounting link, are there any other places to change?

I won't screw up polling with just a code (alpha) change, will I?

We are on v8.4 and modem poll. Thanks.

Linda/Tile For Less

Customer Loyalty Reporting

twgjr — Thu, 27 Oct 2011 11:17:41 GMT

I want to run a report on our Customer Loyalty participants.
User Defined Field 3 we set to Cloyalty

What report can I print that will show a YTD sales summary for these customers?

Wayne

Price Level and Discounts

biohazard — Mon, 24 Oct 2011 12:01:03 GMT

Situation: we have set 3 price levels in rpro, 1 = MSRP, secure and allways full price, 2 = Retail Store, regular retail store mostly full price with very few discounts, 3 = outlet, all products are off price.

Problem: we want to display x% discount on tickets(tags) and receipts, and i dont see how to do this in doc designer, i saw a setting in system preferences to compare active price to another price level, i set price level 1: MSRP as this but my receipts and tags did not automatically reflect this and i need help figuring this out.

thank you.

Exchange not accepting remote calls

Linda — Mon, 10 Oct 2011 09:52:59 GMT

Last week Exchange.exe stopped accepting calls from remotes when scheduled. The log at the remotes shows the remote computer does not respond. Today Exchange.exe will not accept calls "manually."

We modem poll and are on v8.4. The phone line is clear (and tested by the provider) and I can send & receive faxes on the deducated polling line through the computer. The anti-virus program allows Exchange.exe as an exception.

Thanks and help!

Linda/Tile For Less

Receipt Number Started Back from Zero

jhur — Tue, 18 Oct 2011 03:37:44 GMT

Hi,

For a remote site, we reached 99,999 receipts so now the receipt number started back from 0

In sequence check it shows duplicate receipt numbers being made each day

Will retailpro continue to operate okay or if not what should be done ?

Chris

TRANsfer VERIFICATION CLEANUP

Emgee — Mon, 10 Oct 2011 09:25:26 GMT

Hello!

I have IN Slips with no matching OUT slips in the transfer verification. These are old IN Slips years before. How do i remove them.

When i took over the rpro administration i noticed that the transfer needs IN slip verification to confirm transfer but is not actually used properly. I would like to clear the history of the transfer verification list. I believe this is needed before i can change the confirmation of transfer to automatic instead of confirmation using matching IN Slip.

Help please.

Lost Sale

shiroamachi — Mon, 10 Oct 2011 23:49:38 GMT

Dear All,

We are using Retail Pro V7.61. Is there any way to disable Lost Sale option in invoicing? Some of our staff have been using this option to print fake invoice to customer.

Regards,
Willy

How to upload item images.

Nookie — Sun, 09 Oct 2011 02:49:14 GMT

Anyone got any idea as to how to upload item images to the inventory (2000 line items with 2000 item images).

Please help.

Bridge Tool Documentation

gardencenters — Wed, 05 Oct 2011 07:14:35 GMT

I am going to start using the Bridge tool to import my purchase orders and wondered if someone could provide me with a manual or some documentation on how to use it and set up the mapping. I have used bridge tools in the past on other POS systems and they have been pretty self explanatory and easy to use but I just want to be sure that i am doing everything correctly. I spoke with my dealer and they say they will see what they can find but they cant guarantee they will be able to find anything and i really wanted to start trying this in the next couple of days if possible. Any help is much appreciated.

Thanks In Advance.

Garden Center Buyer

Retail Pro Main and VM

biohazard — Tue, 16 Sep 2008 08:17:16 GMT

has anyone tried to virtualize rpro main yet?

I'm consolidating many servers onto VM and i want to do it to RPRO, but I'm not sure how it will work with that parallel hasp key....

anyone else try?

Rounding Down

mattr — Wed, 28 Sep 2011 03:42:08 GMT

I'm trying to round down the sales tax if it comes to 1/2 cent, but i can't get it to work.

I see where it looks like you set it, but nothing changes.

default to item number field when creating new receipt

jhur — Thu, 22 Sep 2011 16:01:10 GMT

Hi,

When doing a new receipt, cursor defaults to Notes field

I can't find in designer options how to change cursor to instead default to Item Number field

Is there a way to change this ?

thanks

Chris

Credit Card Batch from Scheduler

twgjr — Thu, 15 Sep 2011 06:24:08 GMT

I am running the batch.exe from scheduler
I am getting a pop up that says "Nothing to Print"

This same scheduler has been working fine, until we had to reinstall Rpro on a clean server.

I have exhausted all my trail & error fixes.

Any Ideas?
Here is the relevant info from the scheduler (G: Mapped Drive to Retail Folder)
G:\Retail\Rpro\Batch.exe
G:\data\Retail\Rpro
/report -s

I can initiate a manual run, but it also says Nothing to Print

Inventory stock

abdulrahman — Mon, 19 Sep 2011 08:05:18 GMT

Dears,

Good evening

we are using RetailPro 8 series, we have one server and 9 stores across the country, Recently I noticed that the stock is not updating properly in the stores where as Server getting updated.

- polling is done properly both the end

- checked the report from server and physical cash tallied

the store staff complaining that few stocks showing quantities eventhough it is zero after one or two days again it comes to zero like that irregularities happening frequently. I got suggestion from my friend that before taking Inventory better do "initialize" and we did the previous discrepancies are ok. Really i don't know how it happends.

i expect your valuable suggestions

thanks

I need retail Pro RDA2.dll documentation

ali — Tue, 10 Aug 2010 11:16:12 GMT

I need retail Pro RDA2.dll documentation.

can anyone help me???

Security Key

Mahmood — Sat, 22 Mar 2008 03:55:38 GMT

how can i run Retail Pro without having the security key?

i have only a single key (LPT, Parallel) it's already hooked to the MAIN. my laptop doesn't have a Parallel port and i need to have Retail Pro installed on my laptop for testing purposes. i heared that there is a USB key, but i don't want to buy 1 cuz i'll be using Retail Pro on my laptop only for couple of times (maximum of 2 months)..

any ideas?

thnx

-Mahmood

Voucher/Allocation/Committed Problem

MarkTJM — Wed, 24 Aug 2011 12:07:57 GMT

When one of our buyers vouchers items from a marked for PO that includes allocation for two stores (1 main and 1 remote), the items allocated for the remote location do not come off committed. Any ideas to fix this?

Example:

PO Allocation
Store 1- PO Due 4
Store 2- PO Due 3

Voucher
Store 1- QTY 4
Store 2- Qty 3

PO Allocation After Vouchering
Store 1- PO Due 0
Store 2- PO Due 3

single item - many supplier

abdulrahman — Thu, 25 Aug 2011 04:48:42 GMT

Dears,

i face one problem kindly help me to solve this

for Multi-Vendor Items (that is one item many vendor)

in the Rpro Manual it says "When an item has multiple vendors the vendor listed in the item's Vend Code field becomes the PRIMARY VENDOR". the primary vendor's order cost is stored in the ORD C$ field.

Vendors field available in Form View only

Reports Based on Primary vendor

All merchandize reports, receiving journals etc are based on the item's primary vendor.

may I have separate qty,cost for each vendor atleast in REPORTS

is it possible to view the vendor code in the main screen?

i am seeking your valuable comments to solve this issue.

thanks

Help cannot process in or out

dominic85sg — Sun, 21 Aug 2011 19:32:41 GMT

I need help i cant process-in or out it says that the work station is in use but i already logged out of my station.