One Step Retail Solutions Community Forums / Retail Pro / Products / Store Credit and UniteU / Latest Posts

RE: Store Credit and UniteU

karenb — Mon, 23 Apr 2012 08:20:58 GMT

Hello Brett,

We used to use ECI to poll our information from RPro to UniteU. We now use Retail Backbone to send all our catalog, pricing, departments, inventory, vendors to UniteU.

We only use ECI now to poll sales orders and fulfillment. All credit cards, etc are done through UniteU. Is there a field in RPro that is not being sent to UniteU because of this change?

Thanks for your help,
Karen

RE: Store Credit and UniteU

Brett R — Thu, 16 Feb 2012 08:39:36 GMT

Ok did you recently switch to unite-U or change web processors?

The only way I see that working is if you were charging creditcards in Retail Pro and not thru the web.

RE: Store Credit and UniteU

karenb — Wed, 01 Feb 2012 09:48:49 GMT

Hello Brett,

To answer your question, they open a new receipt and scan the SO number from our pick list form which pulls in the SO customer information. Then they click on SO Items>Sell Due>OK>Tender, and if there is a store credit it asks if you want to use it. They answer yes and if the store credit covers the cost of the order they just print/update. If there is an unpaid balance they select tender and then print/update.

Thanks for your help
Karen

RE: Store Credit and UniteU

Brett R — Mon, 23 Jan 2012 07:59:23 GMT

Hi Karen, how are you recording the sale using SC?

Store Credit and UniteU

karenb — Fri, 13 Jan 2012 11:33:38 GMT

Hi,

We are having a problem with store credits and how they are charged in UniteU. Previously, we used a store credit in RPro and the customer was charged in UniteU for the difference remaining after the store credit was applied. Now the customer is being charged the full amount and we have to refund their credit card for the amount of the store credit.

Not sure when/why this changed. We asked UniteU and this was their response.
[quote]RPRO store credits are for use in the store. If store policy is to not return money to a credit card, then you would have to remember to not bill a subsequent order from the customer on the site, and handle things manually as far as your RPRO inventory quantities. RPRO/ECI does not inform us of any store credit a shopper may have.
[/quote]

Thanks,
Karen B