One Step Retail Solutions Community Forums / Credit Pro /PPM / Retail Pro / Products

RUNNING CASH TRANSACTIONS AS TRAVELERS CHECKS

jdannett — Mon, 06 Feb 2012 10:16:47 GMT

Hey, I am a computer science student working part time at a retail facility. I am getting grief from management about a business process pertaining to the completion of a sale using retail pro version 8 merchant edition. Somehow, at the end of the day, when they go to X-out, the system is showing I am consistently ringing up cash sales incorrectly as travelers check sales which throws off the balance. Explaining equipment malfunction to retail managers is like explaining applied science to a monkey, so I was hoping to find this to be a common problem so that I may offer some constructive feedback instead of just taking the blame. We are using legacy NCR systems with touch screens and despite recalibration performed by yours truly, and the fact that the travelers check button is inches away from any other functioning buttons, I consistently get the blame from these people who are of lesser abilities and professionalism. What gives?
Post #9160

Chargebacks for Visa/American Express Gift Cards

itguy — Fri, 23 Apr 2010 10:16:56 GMT

We have just started receiving chargebacks for Visa/American Express Gift Cards. The cards were manually entered into Retail Pro and we have a knuckle buster imprint. The only issue is the name on the card states Valued Customer.

Any suggestions?

Retail Pro Error when tendering Debit

waxedfish — Mon, 06 Dec 2010 10:58:08 GMT

Ok here's the thing every so often we get an Error when tendering debit. The error specifically states the following:

Access violation at address 087AAC74 in module 'RtiPCChrgDebit.dll'. Read address 00000038.

Access violation at address 086EED45 in module 'RtiPCChrgDebit.dll'. Read address 52455355.

This is Retail Pro v8.60

Any help would greatly be appreciated.

Error-PLZ Call-437 when authorizing debit card

itguy — Fri, 08 Sep 2006 14:20:35 GMT

I setup PPM at one of my locations with 3 Ingenico En-Crypt 2100's 2 wks ago and everything worked except for Debit Cards. When a Debit Card tried to authorize, I received "Error-PLZ Call-437" Paymentech said that it was an encryption error and stated that my PinPads should have been injected with the code that is setup on my account. This was a different encryption code than what is default for Retail Pro. Tech support sent out another Pinpads for me to test hoping that the issue may have been a corrupted key. I went round and round for 3 days trying to figure what the issue was and finally decided to send my PinPads back to TASQ to get them injected with the Encryption Code that Paymentech said I should have. I just received them back today and I am going to test once again.

Has anyone ever ran into this type of issue?

Dave Sanders

Integrating RetailPro with PCChargePro

cwfremont — Thu, 09 Jul 2009 14:57:38 GMT

Hello,

Anyone knows how to integrate RetailPro with PC Charge. Currently I am using PPM and switching to PCCharge in EFT options generates a licensing error.

Any help is appreciated.

Thanks

Invalid Card 302 using PCCharge

itguy — Wed, 18 Feb 2009 15:08:06 GMT

Customer brings in a gift card and tries to redeem on $21.53 purchase.

System gives “invalid card 302”.
Call payment processor and card has $20 remaining. In the past, system would authorize balance of card then leave remaining 1.53 as balance on transaction.
Went into PCCharge and ran a check balance. Card returned $20 balance.
Manually entered card# with exp date of 12/49 with same 302 error.
Manually entered card# without exp date and prompt came up to use balance of $20.
Clicked yes and transaction went through.

Any ideas why this would happen? Using 12-31-08 core and PCCharge 5.7.1 9a.

Running PCCharge batch from workstation

itguy — Mon, 10 Nov 2008 11:52:34 GMT

Is there any way or customization in the works to run pccharge batch from a workstation. I have played with it but can't fully test unless I have a live batch.

Any suggestions?

PPM Support

itguy — Wed, 01 Oct 2008 15:42:33 GMT

Just heard PPM Support is going to be discontinued. Is there going to be a discounted migration path from PPM to PCCharge jsut like Credit Pro?

Customer name on Credit Card Receipt

itguy — Tue, 10 Apr 2007 11:57:47 GMT

Does PPM have the ability to return the name on credit card in order to print on the receipt? I have seen this at other non-Retail Pro rmerchant locations.

Dave

Cannot refund UK Maestro Debit Card

itguy — Mon, 28 Jan 2008 10:17:20 GMT

Customer can purchase items with the UK Maestro Debit Card but cannot receive refund for items purchased on same card. Decline 213 shows when trying to refund. Using PPM.

Dave

"This workstation runs PPM" check, unchecks....

biohazard — Thu, 07 Sep 2006 10:14:34 GMT

"This workstation runs PPM" check, unchecks at random and i dont know why, i take over the computer and check it again and it works again, but its randmonly unchecking and i dont know why.

New PCI compliance for Credit Card Security

itguy — Mon, 25 Jun 2007 11:03:26 GMT

Has anyone seen the new PCI compliance since the TJ Maxx breach?

Dave

Need PPM Zip Code Override

MarkTJM — Mon, 11 Jun 2007 08:41:56 GMT

We have some foriegn customers who do not have zip codes to enter when using PPM. Does anyone know a way to override the need for a zip to be entered in order to authorize?

We have called this in as an issue at OSD but so far they haven't been able to give us a fix that works.

Debit Card Receipt

itguy — Thu, 14 Sep 2006 10:24:28 GMT

Cashier rings up customer, tenders debit card and prints receipt. Register prints 2 receipts, one for sale and one for debit card. Cashier gives sale receipt to customer but has doesn't have anywhere to put the debit receipt because there is not an option to open the cash drawer on Debit Cards.

Anybody having the same issue?

Dave

Gift Card Processing

itguy — Fri, 27 Oct 2006 16:03:33 GMT

What are some of the gotchas on Gift Card processing?

Does the Gift Card redemption receipt show the card balance?

Does the Gift Card receipt print on a purchase? redemption? add value?

I plan on rolling out Gift Card next week. Anything that I need to look out for would help.

Dave

En-Crypt 2100 not working

itguy — Mon, 25 Sep 2006 17:21:28 GMT

I just received a PinPad back from Ingenico. Due to an isolated encryption key issue with my Paymentech account, I had to send the PinPad in to TASQ for Reinjection of Key #194. I received that PinPad back from TASQ and the PinPad would not talk to the OPOS driver. The PinPad booted up to the basic test app from Ingenico and said "Waiting for Online". Normally, the PinPad would say "Ready".

Does anybody know if Key #1, when injected, also downloads the OPOS app to the Ingenico En-Crypt 2100? If not, how do I get the PinPad to function properly after being returned from repair? Is there some way to manually load the OPOS app on the PinPad?

Dave

PPM only loading (at main) if logged on as Sysadmin

Shmoo — Fri, 14 Apr 2006 09:58:19 GMT

Noble other RPro-ers,

Has anyone ever experienced an issue with PPM and security rights?

I realized we had no R symbol in the systray of the Mothership machine, and went to ws prefs to see what was up. I am the alpha geek here, so I have all permissions as an administrator.

All EFT options were greyed out. When I logged in as Sysadmin, the ws prefs page was enabled and I was able to click "PPM runs on this server", and get the credit card dialage back. I logged out, back to my usual personality, and the EFT options greyed out again. I made up a new personality as a power user/admin, saved it, registered Rpeo8.sec, saved, rebooted.

Restarted Rpro with new personality; still no ppm ability.

The only thing that has changed recently is a) upgraded from 8.51 to 8.52, and b) been mucking with an evening backup.bat that has a taskkill line for shutting down the im ppmsrvr.exe.

Any thoughts? Does something need to be re-indexed? RProDB'd?

Thanks in advance,
Barbara Ann

error message catastrophic failure

davidecenci — Fri, 04 Nov 2005 09:30:38 GMT

we have encountered 4/5 times in 3 weeks this Catastrophic failure message during a transaction:the transaction then is completed in creditpro but not retailpro causing possible duplications

once we reboot all is back to normal

any ideas what might cause this

thanks

david

PPM and the Internet

mohkev — Mon, 12 Sep 2005 15:53:11 GMT

We've currently got all of our stores using a modem, but, I'd like to get rid of the modem and that phone line and go completely with a high-speed connection.

Does anyone use an internet connection to do their CreditCard and Check authorizations with PPM?

-Moe

Receipt Design for Gift Cards thru PPM

lalahsb — Sat, 02 Jul 2005 10:49:23 GMT

We are having a problem with how our receipts show multiple gifts cards when there is more than one being purchased or more than one being used on a purchase. RTI is working with One Step Data for a fix, but in the meantime, does anyone else out there use the gift card feature with Paymentech and the Rpro integration?If someone is using 2 or more gift cards on a purchase, The receipt shows only one being subtracted from the sale, and shows the cards at the bottom with a zero balance. I also just found that the add/value feature changes the daily reports way back on the day that card was originally issued....bad for accounting purposes...does anyone have any ideas?

ppm file from you guys...

biohazard — Thu, 07 Oct 2004 10:23:00 GMT

got a ppm file from you guys to upgrade 5 of my stores to use ppm credit card/giftcard/telecheck
it doesnt work on a couple of stores

what can i do to trouble shoot?
or can the file be written wrong

i can post it if needed.

PPM and Telecheck

Old Forum Software — Mon, 13 Sep 2004 13:15:00 GMT

no 1 answered this in the credit pro forum, i'll ask here:

Old Forum Software — Mon, 13 Sep 2004 13:31:04 GMT

Credit Pro as Check auth Processor not working...

Old Forum Software — Mon, 13 Sep 2004 11:07:15 GMT

Credit Pro not detected by Retail Pro 8.4

Old Forum Software — Mon, 13 Sep 2004 11:06:40 GMT