One Step Retail Solutions Community Forums / One Step Data / General discusion

i am a fresh user ! i need help!

oeo0821 — Fri, 07 Nov 2008 02:00:22 GMT

dear sir,

i am a new user and cant find any user manual in my company!(especially for creating report )

and also pls provide Knowledge Base pwd and user id for me!

thanks!

Lynn

Vendor Codes with Letters?

MarkTJM — Tue, 04 Nov 2008 11:31:05 GMT

Is it possible to use letters in vendor codes or will that cause a problem?

Missing Customer History

MarkTJM — Mon, 27 Oct 2008 13:04:49 GMT

We have a situation where customer sales history for some customers does not go back to the beginning of their activity. Receipts from 2006 may show, but not 2004. Does anyone know what causes this or if it can be fixed? Is this a known issue?

summary report of inventory

kris — Tue, 16 Sep 2008 20:32:18 GMT

We are 8 year users of RPro. Our preferred report when attending purchasing trade shows is a summary report sorted in order: DSC, Vendor, Style, Attribute, Size, Cost, Price, QTY on hand, QTY recd, QTY sold, Last date recd, last date sold, and Item number. Our rec'd and sold number are created by running SRO totals. This report is an excellent report with each item only taking one line on the report and in landscape mode allowing us to have several items per page. We presently have 40,000 SKU's in our inventory. Question: Is is possible for this report (continuing with only one line per item) to include 12 additional month columns showing the quantity of the item sold during each month? When attending these buying markets we like to run SRO totals back 12 months. However, only showing a "total sold" and "total recd" does not allow us to determine which months these items sold in, making pre-booking shipments harder to determine. If I have a report showing monthly sales, I would not need the two columns "last date recd" and "last date sold".

Inventory User-Defined Fields Question

DanWaite — Fri, 12 Sep 2008 10:59:13 GMT

Is there any way to show the Inventory user-defined fields on a PO Journal that shows the items as details?

Inventory User-Defined Fields

DanWaite — Fri, 12 Sep 2008 10:58:32 GMT

Is there any way to show the Inventory user-defined fields in a PO Journal that shows the items as details?

Remote Support Software for PC and MAC

Joseph — Fri, 06 Jun 2008 09:50:22 GMT

We are looking for a good remote control software. We need to work with some unattended pc’s and MAC which are connected to internet. Some are with dynamic ip and some are with static ip. Some stores are having only dial up. Therefore it needs to work with both internet and dialup. Like to share forum members experience with remote support softrware

Bridge - exporting utility POS

johnnyjks — Mon, 14 Jul 2008 11:51:08 GMT

During your POS Transactions, has any of you experienced a problem with POS Gift Card transactions using "Bridge" Exporting Utility not allowing only a certain amount of transactions to flow through?

If so, was there an updated utility version that resolved the issue or ??

Updating Zip Codes

MarkTJM — Wed, 21 May 2008 08:36:58 GMT

How can I update zip codes. Some of the codes in Manhattan have been split and I need the new numbers in our system.

Reporting Fraud

MarkTJM — Wed, 14 May 2008 07:05:09 GMT

We have one "customer" who is very persistent in trying to buy jewelry with various avs-failing credit cards and different combinations of the same first, last and middle name.

Who does everyone contact when you see some kind of fraud? We called the credit card company but they don't seem to care, they just verify that the address is not valid.

I'm getting tired of this person and I want to bust them and then watch them get hauled away on Cops.

vouchers

elegant — Fri, 09 May 2008 13:40:25 GMT

I am currently testing a palm 1500 to scan in items to my vouchers the problem is because of our product mix the vendors always substitute the items or send the incorrect product. Now if the item already exist on my database it is going to show up as received inventory is there a solution to only scan the items that I order and receive them only I do not want to be stuck with items I did not purchase .I am getting quotes in the thousand of dollars which is way beyond my budget with this tight economy down turn there must be another solution that already exist for my store

Scheduler problem

MarkTJM — Wed, 19 Mar 2008 06:04:40 GMT

We have added committed recalc to the scheduler, but when it is done, we get a window that says "New committed file has been created" and an OK button to click. The next item in the scheduler won't start until it's clicked. Is there a way to prevent this message window so the rest of the schedule can run in sequence?

Scheduling Recalc Committed

MarkTJM — Wed, 12 Mar 2008 08:15:11 GMT

I would like to add recalc committed to our overnight scheduled functions but I'm concerned that it could cause problems if anyone forgets to close Rpro at night. Has anyone had experience with this? Know any tricks that can minimize problems?

Thanks

Catastrophic Failure when hitting update or print update when ringing transaction

CrownComputers — Wed, 13 Feb 2008 11:45:21 GMT

If anyone would like to see a screenshot email me at kevinATcrowncomputersDOTcom . Its pretty frustrating.

Kevin

Physical Inventory Printing

MImona — Thu, 31 Jan 2008 22:39:25 GMT

Yesterday I was able to select print for both scanned and inventory, select preview and choose to print, send to pdf or excel.

Today I cant do any of that. What happened? All I get (while in list view) is an error message that read "nothing to print", also when I select a row that's not blank, then select print, it immediately goes to print. I cannot preview, send to pdf or excel anymore?

Help

OSD Extension Suite

CrownComputers — Wed, 30 Jan 2008 11:28:01 GMT

I believe this is a known bug in Rpro, but when processing a return, the dialog box to supply a return reason does not always pop up. Any thoughts? New to the forums, thanks for any help.

Kevin

Physical Inventory

Buknoy® — Wed, 10 Oct 2007 13:45:10 GMT

Hi... I am wondering everytime we do Physical inventory in our store I am having this problem. Scanned and Inventory Physical Qty doesn't match. I print the Physical inventory using the Physical Report Detailed form, I am getting different Physical Quantity count between Scanned and Inventory. I already did reconstruct to both main and the remote before i start doing the polling. The procedure that I am doing before the starting the Physical Inventory from the remote are as follows:

1. I reconstruct both the main and the remote

2. remote - regenerate voucher, slip, receipts. from last inventory date to present.

then quickpoll from remote

3. main - process in then initialize the remote

then quick poll from remote again.

I always print on hand Inventory from the main computer and I make sure that it match the on hand from the remote before we start the Physical Inventory.

After all the scanning of items from the remote i prepare and update the remote and poll over to the main.

From the main i open the Physical Inventory and try to print the the Physical inventory using the Physical Report Detailed form, I am getting different Physical Quantity count between Scanned and Inventory.

Is there any problem in our system or its the way i am doing it?

Thanks!.

large print on receipts

bimbo — Tue, 06 Nov 2007 19:37:13 GMT

We use an Okidata microline 320turbo as our receipt printer. We are also on version 7.61 - antiques I know, but they work for us. All of a sudden the receipts started printing in a huge typeface. Turned the printer off and the computer off and checked the connections. It works OK for a while and then either prints large typeface or sometimes heiroglyphics.

What would cause this? Did the Bozo bimbos do something? The printer itself is set on UTL and 10 pitch.

thanks

Can't backup these files!

MarkTJM — Tue, 15 Jan 2008 14:39:23 GMT

Our IT department has informed me that these three files aren't being backed up because they are either corrupt or in use. Does anyone know what impact should this have?

Backup - C: C DRIVEUnable to open the item C:\Apps\Retail\Rpro\SA200211.DAT - skipped.
Unable to open the item C:\Apps\Retail\Rpro\Eft\EFTRun.dat - skipped.
Unable to open the item C:\Apps\Retail\Rpro\RECONST\SOA0000.003 - skipped

Happy Holidays!!!

Brett R — Tue, 04 Dec 2007 08:32:33 GMT

Happy Holidays to all our One Step customers and Forum users!!

I hope everyone has an excellent holiday season and an even bigger year for 2008!

Epson TMIII printers

mellomeese — Wed, 24 Oct 2007 08:57:19 GMT

Hi,

Have trouble with slow printers and looking for any feedback/suggestions. Here's my setup; I run a remote sale using 4 laptops (IBM R52, Pentium 4, 768 mb ram). They all use port replicators with a mouse, voyager scanners and mag stripe reader using PS2 port and networked together with a netgear 5 port switch/hub. All on are the same workgroup with sequential IP addresses. One of the laptops is a server; the other 3 have an 'R' drive mapped to the server and run Rpro a little slowly but otherwise without issue. I use PPM and a zoom modem attached to the server to process credit cards. Upon completing a sale the server prints out receipts immediately. The other 3 can take up to 30 seconds or more to start printing. Not sure if my problem is the laptops, hub or maybe something else...

Amex not Processing.

MarkTJM — Mon, 05 Nov 2007 14:43:27 GMT

Occasionally we are unable to process Amex cards that are swiped through a Cherry keyboard even when hitting the tab key after swiping.

Is anyone else having this problem?

Anyone have a solution?

Zebra LPT 2742 Thermal Printer

MarkTJM — Mon, 05 Nov 2007 14:30:17 GMT

Here's our problem:

The way this is supposed to work is the ticket should print, then stick out of the printer about half way. Press advance once and the ticket is in position to be torn out and the printer is then in position to print again.

What IS happening is the ticket is being printed, then advances one and a half tickets forward so half a blank ticket is sticking out of the printer. That ticket is now being wasted when we press advance to set the printer to print the next ticket. Actually, we are printing side by sede tickets so we waste 3 tickets every time we print a single.

We tried dumping but nothing changed.

How do we set it right?

Rpro Receipt journal and Sales report show dif totals

mellomeese — Mon, 22 Oct 2007 13:32:00 GMT

Hi,

Been trying to figure out a small problem but I'm stumped; my receipt journal is giving me one total (matches Zout) than my sales reports (Sales by day; Sales Summary, etc). When running the reports I'm entering my usual criteria but the total is less than what's on the Zout/receipt journal. I thought maybe this was my own error but I ran about 6 different reports, both canned and modified with the same results. This just started after upgrading to V.8.52; also noticed my Zout doesn't display tax on the first summary page.

Any thoughts would be appreciated, thanks.

Physical Inventory

Debra Millman — Sat, 14 Jan 2006 17:29:23 GMT

Dan, I am hoping you get this request soon! I was forced to clear my physical inventory counts. However on the physical inventory screen after I redownloaded the file RGIS provided, it shows double the amount of good scans and good counts. The start inventory is correct as is the physical inventory. Only the good scans and good counts is not. Is this OK? Can I proceed? If you are able to discuss this with me, please forward me your telephone number. I will call to discuss. Thanks. Debi

Hardware Compatability

Brett R — Wed, 19 Sep 2007 08:48:49 GMT

Hi! I wanted to post this to find out if anybody has run into hardware, (printers, scanners, pinpads, PC bundles, ect) that you have working currently with Retail Pro, or would like to see working with Retail Pro in the future. If you have anything please leave exact manufacturer info and model info, and why you would want it to interface with Retail Pro. An example could be a tag printer that prints extremely fast that is cost effective that you have seen.

Windows 2003 Service Pack2 update

Brett R — Wed, 19 Sep 2007 08:35:58 GMT

Hey Everyone, is anybody running Server 2003 SP2? Have you run into any problems with Retail Pro or windows itself?

odd windows logon prompt...

biohazard — Wed, 05 Sep 2007 11:34:49 GMT

has anyone else ever seen this?
i'm stumped, after logon everything goes to normal, its only at the logon prompt.

see attachment.

Announcement about Dan Jablons

djablons — Tue, 28 Aug 2007 15:37:27 GMT

Dear Friends,

As many of you know, I have always had a passion for the arts, and I am going to take this opportunity to chase my dream of working in film and television. To that end, I have resigned my position as Vice-President of Business Development at One Step Retail Systems.

Over the past 2 years, in my spare time, I’ve been cast in a little over 20 film and television projects, so I am hopeful that I can continue that trend and become a working actor. (Very soon, you will be able to see my work at www.danjablons.com. Watch for it!)

Also, I am partnering with a friend in an internet marketing business. That’s what is going to keep food on the table while I pursue my acting career. (Check out www.standardinternetmarketing.com for more info.)

This was certainly not an easy decision for me to make. As you know, I am very dedicated to our customers, our products, and our software. To that end, I am turning the Business Development function back over to Scott to insure that One Step continues to grow and expand into new avenues and markets. Additionally, Peter Pishko, who has effectively replaced me in the capacity of VP Operations, has been working closely with me for many years and I have the utmost faith in him.

I also want to take this opportunity to thank Scott and Alicia for all their help, love, and support over the years. OSD is a great company, and they play the game with real gusto. It’s been an honor working with them, and with you.

My last day at One Step will be Friday, August 31.

Again, thanks for all your help and support. And don’t worry, I’ll still be around if you need me.

Knowledgebase Log on

KP — Thu, 05 Jul 2007 05:24:39 GMT

Hi Guys , How can i log on to the Knowledgebase Kb.onestepretail.com ?
is asking me for User name and password and i have tried the forum user name and password and it doesn't let me in !

Paymentech Debit card time out

petstoretexas — Thu, 28 Jun 2007 09:39:55 GMT

We use an en2100 for debit cards.

On several ocasions we have had a debit card time out, but still show up on the batch file.

It does not show up on the X OUT file.

Obviously this does create a problem when posting to any accounting system

We have had this occur numerous times.

Anyone else have this problem

Misc field in style grid

bimbo — Wed, 27 Jun 2007 11:32:40 GMT

How do I change the misc fields in the style grid. We are version 7.61.

Thanx

Might be a Silly Question

malikware — Mon, 26 Jun 2006 03:04:07 GMT

How can I login to the KB?

Is it paid service? If yes how to join?

X-Out and Batch Reports Don't Match

MarkTJM — Wed, 20 Jun 2007 12:46:12 GMT

We have a few instances of customers being billed twice for the same Rpro receipt. How can we fix this to refund the customer's money but not the merchandise?

We also have a case of a settlement report showing someone being charged but there is no receipt for that amount in the entire month. Any ideas on how that happens?

We would like to generate the settlement report again but we just switched from Credit Pro to PPM and that data is no longer available (nothing to print).

Need PPM Zip Code Override

MarkTJM — Mon, 11 Jun 2007 09:03:10 GMT

We have some foriegn customers who do not have zip codes to enter when using PPM. Does anyone know a way to override the need for a zip to be entered in order to authorize?

We have called this in as an issue at OSD but so far they haven't been able to give us a fix that works.

Cash drawer history

DFonseca — Mon, 11 Jun 2007 12:07:03 GMT

is there any way to see a log of who has been opening the cash drawer. workers log into RP with there own unique log in name and password.

Polling in changes to the customer file

Noel@Lesters — Fri, 20 Apr 2007 07:28:02 GMT

OSD,

I believe I know the answer to this question but I want to confirm it:

When conflicting changes are made to a customer's profile at two different stores, and perhaps at the main as well, which change is given precedence over the other. Is the precedence given to which ever change was last?

Thanks.

"Your count does not match the amount tendered: DOLLARS" error message

Alan — Tue, 10 Apr 2007 13:08:17 GMT

When try to do X/Z Out get the error message ""Your count does not match the amount tendered: DOLLARS" error message" although the values match fine.

Alan

Security Logs in RPRO 8.52?

Noel@Lesters — Fri, 16 Mar 2007 12:54:00 GMT

Does RPRO 8.52 offer anything for Security Auditing?

I would like review security logs of when a user logs in and out of RPRO at a workstation as well as any failed login attempts.

I know that Windows offers this function but I do not want the users to log in and out of windows.

Multiple Credit Card Proc. Accounts

MarkTJM — Fri, 23 Feb 2007 10:20:57 GMT

Our bank wants us to set up separate accounts for different workstations according to whether credit cards are swiped or keyed (phone orders are keyed) so they can give us a different rate for keyed transactions. Is this something we would set up in Rpro? In Credit Pro/PPM?

We don't even know enough about this to ask good questions about what we need to do.

Where do we start?