Customer brings in a gift card and tries to redeem on $21.53 purchase. 

1. System gives “invalid card 302”.
2. Call payment processor and card has $20 remaining.  In the past, system would authorize balance of card then leave remaining 1.53 as balance on transaction.
3. Went into PCCharge and ran a check balance.  Card returned $20 balance.
4. Manually entered card# with exp date of 12/49 with same 302 error.
5. Manually entered card# without exp date and prompt came up to use balance of $20.
6. Clicked yes and transaction went through.

 Any ideas why this would happen?  Using 12-31-08 core and PCCharge 5.7.1 9a.

 

David Sanders
IT Consultant