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| | | Forum Newbie
Group: Forum Members
Last Login: 10/12/2009 4:45:37 PM
Posts: 4, Visits: 11 |
| | Recently I've been recieving range check errors everytime someone else logs on to Rpro, in order bypass this I reboot, this helps for a few minutes but it still comes back to the point its not useable. Only way I can manage is to not have people log out which makes things very difficult to track. I've tried several things this only happens on my workstations 2 and 3, I've regenerated IX files, re-installing, and I still get this. Is something in my database corrupt? Have anyone else had this type of trouble?? thnx |
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Forum Guru
Group: OSRS Employee
Last Login: 1/23/2012 7:57:35 AM
Posts: 1,054, Visits: 4,140 |
| | 99% of the time rebooting handles the problem. (Rebooting server as well) 2nd cause could be data corruption, and 3rd could be a corrupt shortcut. Make sure Retail Pro from the shortcut is running out of the \retail folder NOT the \retail\rpro folder.
Brett Reed Technical Support
www.OneStepRetail.com
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| | | Forum Member
Group: Forum Members
Last Login: 9/15/2011 12:58:29 AM
Posts: 39, Visits: 136 |
| Hi!
Range Check error will display all the time when your trying to access a data coming from a higher version. It had happen to us most of the time when we will copy Sales data coming from different client. To resolve this you need to run that particular history data from any higher updates of your retail pro.
REYNALD T. ALAN
Principles Group International
Dubai, UAE
+971566246793
email :reynald@pgibiz.com
rey_alan_02@yahoo.com
skype:reynald_alan |
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| | | Forum Member
Group: Forum Members
Last Login: 9/15/2011 12:58:29 AM
Posts: 39, Visits: 136 |
| Hi!!
Another thing was that Range Check error will only display on all Credit Card transactions.
REYNALD T. ALAN
Principles Group International
Dubai, UAE
+971566246793
email :reynald@pgibiz.com
rey_alan_02@yahoo.com
skype:reynald_alan |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/12/2009 4:45:37 PM
Posts: 4, Visits: 11 |
| | I appreciate the input, I have 3 locations the one that is not getting the error runs build 8.52.400.355 the 2 that are getting the error are running build 8.52.400.22, so its the version that is causing this? thnx everyone again I really appreciate this |
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Forum Guru
Group: OSRS Employee
Last Login: 1/23/2012 7:57:35 AM
Posts: 1,054, Visits: 4,140 |
| | Yes. the 2 that are getting the error do not have a CISP version of Retail Pro. (CC#s encrypted) You need to apply the same update that the other store is on, on them. If you had previously updated them, you should check the shortcut as there was also a problem with the 8.52 install disk where it put a copy of rpro8.exe in the rpro folder. This copy is a .22 version, and if the store's shortcuts are pointing to it, it will also get the error.
Brett Reed Technical Support
www.OneStepRetail.com
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/12/2009 4:45:37 PM
Posts: 4, Visits: 11 |
| | when I run the updater in RPRO it shows no update are needed, question I figure I will just copy the *.exe from my working version of RPO to the others, they are the same version just different software builds. Will this blow up ?? I can't see how it would its just excutables but I figure ask better safe then sorry =) again thnx everyone for your help |
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Forum Guru
Group: OSRS Employee
Last Login: 1/23/2012 7:57:35 AM
Posts: 1,054, Visits: 4,140 |
| The updater was discontinued a few years ago. All updates to Retail Pro must be applied manually. If you don't have the update files, contact your dealer to get them.
Brett ReedTechnical Support
www.OneStepRetail.com
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