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| | | Junior Member
 
Group: Forum Members
Last Login: 3/16/2010 2:19:22 PM
Posts: 12, Visits: 44 |
| I doubt this message will reach a very large audience, but it is worth a shot.
What are your thoughts on Rpro/ECI/Website Integration?
I personally think it is a good concept, but is poorly executed. UniteU is the vendor we use for our Rpro linked website. Both Rpro and UniteU are good in their respective fields, but their integration is really lacking. ECI is slow, buggy, and featureless.
Examples of slowness:
*While in the catalog and you switch between one item to another, it can take up to 30 seconds, depending on how many colors and sizes the item comes in.
*Switching between any menu in general takes longer than it should and eats up the processor.
*Polling takes 15+ minutes and eats up the processor.
*The default reports that came with ECI take.... 2+ hours to run, and are pretty useless.
Examples of bugs:
*Entering proper html code into the product description will get overwritten with outdated html code if you change text in the design window. Not to mention it gets displayed horribly in the code window. It is like notepad with wordwrap turned on. Very disorientating when your working with tables.
*Changing text in the design window will cause nbsp; codes to be inserted all over the place when there is only a single space between characters.
*You can't partial ship an order. It will only let you partial ship one SKU at a time. If you try to partial ship a second SKU it will charge shipping each and every time.
*If you enter a tracking number for a shipment into ECI, if you dont TAB atleast twice, it will not record the tracking number.
*You can't have Rpro and ECI open simultaneously on the same machine. Well you can have them open, but you have to back out of whatever your looking at to be able to use the other one.
Featureless:
*Only 1 product picture (in 2 different sizes) is allowed for a style. Styles almost always come in multiple colors sizes and shapes. You could take a group photograph, but products always get discontinued. Then your stuck with a group photo with outdated colors. There should be at least 5~20 places for photos. You can put them up manually via UniteU but that takes forever.
*You can't cancel an order. It just has to sit in the orders list untill it is deleted and archived. Deleting and archiving are not canceling in my opinion.
*There should be the option to seamlessly integrate RPO/ECI/UniteU with Fedex and UPS software.
*Shouldn't have to go through a 15 minute polling process just to export one item to the website.
*Difficult to link styles since you have to enter a SKU number, and you can't have Rpro open and viewing inventory. Switching between styles to find the SKU in ECI takes forever as I noted.
*Wedding registrys only work 1 way, they can be sent to UniteU from Rpro, but if you modifiy it on UniteU (which the customer has the capability to do) it wont push the changes into Rpro.
This is just what I was able to think off the top of my head. Not trying to disown Rpro or UniteU, but the integration is really sad. It would be nice to see a new feature added via an update through software assurance. I can't say I have noticed any new features being added in the last 2 years. The software is pretty stagnant.
Maybe someone can tell me more about Rpro 9, but last I checked they had not finished the website integration.
I work for another wholesaler that integrates with Quickbooks and IAModules. Their level of integration is much better. |
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