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Chargebacks for Visa/American Express Gift...
Chargebacks for Visa/American Express Gift...
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itguy
itguy
Posted 4/23/2010 10:16:56 AM
Forum Member
Group: Forum Moderators
Last Login: 12/14/2011 12:44:57 PM
Posts: 480, Visits: 852
We have just started receiving chargebacks for Visa/American Express Gift Cards. The cards were manually entered into Retail Pro and we have a knuckle buster imprint. The only issue is the name on the card states Valued Customer.
Any suggestions?
David Sanders
IT Consultant
Post #8201
itguy
itguy
Posted 5/17/2010 10:59:26 AM
Forum Member
Group: Forum Moderators
Last Login: 12/14/2011 12:44:57 PM
Posts: 480, Visits: 852
We found the issue. There is no way to imprint the card since the customer name is not on the front. Due to the Visa/Amex logo being on the card, we must have an imprinted card number with signature. We also found out that 10 of our last 15 chargebacks had the same signature on the imprint.
David Sanders
IT Consultant
Post #8257
itguy
itguy
Posted 7/30/2010 6:51:19 AM
Forum Member
Group: Forum Moderators
Last Login: 12/14/2011 12:44:57 PM
Posts: 480, Visits: 852
These were a part of a fraud ring called "Operation Blue Ray". The perps would still credit cards from houses and put the numbers on gift cards.
David Sanders
IT Consultant
Post #8407
Shift4SMS
Shift4SMS
Posted 6/24/2011 3:38:06 PM
Junior Member
Group: Forum Members
Last Login: 8/29/2011 10:01:24 AM
Posts: 10, Visits: 22
I know you're probably not a Shift4 customer but I would like to get more details from you on this issue. We have a newsletter that I would like to use to inform others merchants as to what to look for. If you don't mind sharing, please send me a private message. Thanks.
Steve Sommers
Shift4 Corporation - www.shift4.com
Post #8943
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