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| | | Junior Member
 
Group: Forum Members
Last Login: 2/1/2012 3:35:43 PM
Posts: 18, Visits: 72 |
| Hi,
We are having a problem with store credits and how they are charged in UniteU. Previously, we used a store credit in RPro and the customer was charged in UniteU for the difference remaining after the store credit was applied. Now the customer is being charged the full amount and we have to refund their credit card for the amount of the store credit.
Not sure when/why this changed. We asked UniteU and this was their response.
[quote]RPRO store credits are for use in the store. If store policy is to not return money to a credit card, then you would have to remember to not bill a subsequent order from the customer on the site, and handle things manually as far as your RPRO inventory quantities. RPRO/ECI does not inform us of any store credit a shopper may have.
[/quote]
Thanks,
Karen B |
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Forum Guru
Group: OSRS Employee
Last Login: 2 days ago @ 9:08:21 AM
Posts: 1,058, Visits: 4,147 |
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| | | Junior Member
Group: Forum Members
Last Login: 2/1/2012 3:35:43 PM
Posts: 18, Visits: 72 |
| Hello Brett,
To answer your question, they open a new receipt and scan the SO number from our pick list form which pulls in the SO customer information. Then they click on SO Items>Sell Due>OK>Tender, and if there is a store credit it asks if you want to use it. They answer yes and if the store credit covers the cost of the order they just print/update. If there is an unpaid balance they select tender and then print/update.
Thanks for your help 
Karen |
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Forum Guru
Group: OSRS Employee
Last Login: 2 days ago @ 9:08:21 AM
Posts: 1,058, Visits: 4,147 |
| | Ok did you recently switch to unite-U or change web processors? The only way I see that working is if you were charging creditcards in Retail Pro and not thru the web.
Brett Reed Technical Support
www.OneStepRetail.com
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