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Cut/Copy/Paste gone in ECI?
#1
Does anyone know why the cut and paste functions would stop working in ECI? It only works if you use the ctrl+X/C/V shortcuts. Is there a way to restore this?
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#2
If you have a catalog with no items highlighted, those buttons are not available.

I would also try restarting the computer. I seen cut, copy and paste-related problems related to Windows memory issues.
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#3
This is happening in the long description so something is definately highlighted.

And, it's been happening for months so restart isn't an issue.

Could it be caused by a Windows update?
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#4
Yes, it can be related to Windows Updates. Specifically, there have been reports of people losing cut/copy/paste functionality after intalling Windows SP2 update. And another one of our customers had a different problem after installing a Windows update. Can you try uninstalling any updates you did recently to see if the functionality comes back?
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#5
Thanks Donna, I'll discuss those possibilities with our IT person.
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#6
This is actually a problem in ECI and has been logged as a bug.
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